Terms & Conditions
TERMS & CONDITIONS
1. About us
This website is owned and operated by: Firepowergaming.com
If you need to contact us please use the details above.
2. Make a Contract with us
2.1 You must be 18 years old to place an order with us. If you are under the age of 18 then you must have a parent/guardian place the order on your behalf.
2.2 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order - this is not acceptance of your order. We consider your order accepted once dispatched.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we reserve the right to cancel this order and refund you in full. This is deemed as Firepowergaming.com refusing to accept your order and this can happen at any point up to acceptance of the order.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect or via PayPal.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of the dispatch date.
4. Delivery & Carriage Charges
4.1 Goods will normally be dispatched from our store within 1 working day and any estimated dispatch date is a an estimate, which can change without notice.
4.2 We will normally deliver goods within 3-5 working days of dispatch.
4.3 Your order may arrive in more than one delivery.
4.4 We will deliver the goods to the premises you specify on your order.
4.5 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.6 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.7 Please check the goods on delivery - any goods found to be missing or damaged should be notified to ourselves within 24 hours.
4.8 If the goods are lost or damaged in transit, please let us know within 24 hours of the expected delivery date.
4.9 You should tell us about any special delivery requirements or conditions when you place your order.
4.10 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.12 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
4.13 Free delivery is available on orders where the goods cost more than £75. This offer only applies to UK residents and excludes any orders containing aerosols.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
5.2 You can cancel your contract at any time up to 7 days after the day of delivery. To do this, please e-mail or write to us.
5.3 If you cancel, you must return the goods within 60 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.4 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.5 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
5.6 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It's helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however, on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however, you will be required to cover our reasonable postage costs.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
9. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
9.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make a cancellation and/or re-stocking charges.
9.2 Claims for missing or damaged items must be made within 2 days of delivery.
Website Disclaimer for www.firepowergaming.com
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
1. Use of Website
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. The material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2. Visitor Conduct
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4. Links to and from other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of the material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
- Who we are and how to contact us
- How we collect your personal information
- The types of information we collect
- Ensuring your personal information is only used where lawful
- Why we collect your personal information and how we use it
- The Privacy and Electronic Communications Regulations (PECR)
- Sharing your information
- Business Administration and Legal Compliance
- How can I unsubscribe from marketing communications
- Third party links and services
- How long do we keep your personal information for
- Confidentiality and security of your personal information
- How to access your information and your other rights
Who we are and how to contact us:
Our website is operated by Firepowergaming.com.
How we collect your personal information:
Generally, we collect your information when you choose to interact with us. This can be purchasing over the telephone, joining our mailing list and buying in store. We also observe how customers use our website so that we can offer the best possible shopping experience online.
The types of information we collect:
We only collect information that is necessary to carry out our business and provide the goods and services you’ve requested. We do in some cases contact you with marketing communications but you must choose to opt in to do this. If you do not sign up for marketing emails we will NOT contact you in that capacity. You can also unsubscribe from our emails at any time; at the bottom of any email, there is an unsubscribe link.
Here are some examples of information we collect about you when you interact with us:
Name and Surname
Date of Birth
Contact phone number(s)
Interactions with us e.g. contacting our Customer Service
Attendance at events
Preferred categories and brands
Ensuring your personal information is only used where lawful:
We must ensure a lawful basis for storing and using your information in order to comply with applicable data protection law General Data Protection Regulation (GDPR) (EU) 2016/679 or The Privacy and Electronic Communications Regulations (PECR). Examples of the lawful basis that we use your data include our use of your information being necessary for the purchase of goods or services, or compliance with a legal obligation.
Why we collect your personal information and how we use it:
Firepowergaming.com is always looking to provide industry-leading service for its customers. We use information about you in various ways including providing the services you have requested, updating you on your order progress, processing returns, answering queries and offering you a more personalised service when shopping with Firepowergaming.com.
The Privacy and Electronic Communications Regulations (PECR)
Where we have collected your contact information when processing a sale (negotiations of a sale) either online, via our app or in store, of a product or service, Firepowergaming.com will have PECR compliant permission to send you email communications. We will ONLY ever email you about Firepowergaming.com related products, services or information you may find useful for our company. We will NEVER email you regarding non Firepowergaming.com subjects and we will NOT share or sell your information to third parties for marketing purposes.
Sharing your information:
In order to offer you the very best service possible Firepowergaming.com uses a number of tools and software solutions within our business. These range from customer relationship management (CRM) tools, emailing marketing services, customer and website analytics, order fulfilment, delivery, refunds, general IT infrastructure services, online advertising etc. In providing these services we will share you information with our service providers, who will be acting as a data processor on behalf of Firepowergaming.com Limited.
We will check that any third parties that we use for these services is compliant as a data processor with the GDPR (EU) 2016/679 directives, complies with data security standards and also complies with any international data transfer restrictions.
Business Administration and Legal Compliance:
Firepowergaming.com retains the right to share your information with third parties when required to do so for business administration and legal compliance purposes. This will for example be a legal requirement if data access is requested by HMRC, Police, Public Prosecutors and should we need to share information for a business transaction such as a business merger or acquisition by another company, we may in such events need to share your information with accountants, lawyers, insurers or financial institutions.
How can I unsubscribe from marketing communications:
While it will be sad to see you go, we never make it difficult to unsubscribe. All of our emails contain unsubscribe links at the bottom, if you wish to be forgotten about entirely you can request we delete all of the data we hold about you by emailing a request to be forgotten to
Firepowergaming.com uses a number of different cookies. Below we explain the cookies we use and why we use them. We take your privacy seriously and we always aim to be as transparent as possible about the data we collect and store. Firepowergaming.com complies with the General Data Protection Regulation (GDPR) (EU) 2016/679.
What is a cookie?
A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.
There are two broad categories of cookies:
Persistent cookies remain on your device until deleted manually or automatically.
Session cookies remain on your device until you close your browser when they are automatically deleted.
Cookies we use and why we use them
Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies, our sites can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.
Performance cookies allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.
Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what is known as “web-analytics” cookies to compare the choices you make to those of our other customers so that we can learn from those choices. Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.
Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example, sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity, (which we have collected from cookies), with our advertising partners. They may use this information to advertise products, which may interest you, on other sites.
Third Party Links and Services:
How long do we keep your personal information for:
We keep your personal information in line with our companies data retention policies, we will only retain user information for as long as it is required. Should you wish to have your data removed please send a request to be forgotten to
Confidentiality and security of your personal information:
Firepowergaming.com believes in the fundamental human right to privacy, and while we realise you may agree to us collecting your personal information in order to provide our services, we do take securing that data very seriously. We will take all reasonable precautions to ensure the security of your personal information from loss, misuse or alteration. All of our employees who have access to and are associated with the processing of your information are legally obliged to respect the confidentiality of the personal information we hold.
How to access your information and your other rights:
You have the following rights in relation to the personal information we hold about you.
Your right of access: If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information. If you require additional copies, we may need to charge a reasonable fee.
Your right to correct information: If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it corrected. If we’ve shared your personal information with others, we’ll let them know about the changes where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to delete information: You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to restrict information: You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to data portability: With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
Your right to object: You can ask us to stop processing your personal information, and we will do so, if we are relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing.
Your rights in relation to automated decision making and profiling: You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.
Your right to withdraw consent: If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
Your right to lodge a complaint with the supervisory authority: If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at or by calling their helpline on 0303 123 1113.